Cristina Fonseca,
Pedro Coelho
Location: Portugal


3rd Open Call


EDI-2020-17-SONAE: Automate Customer Service Workflows and Drive Efficiency with Artificial Intelligence

Product Description

Cleverly allows for customer service teams to be 30% more productive by eliminating the manual work that happens in support centres. Combining a strong knowledge management foundation with AI capabilities, we offer the following suite of products:

  • Knowledge Management Platform – helping companies keep an up-to-date content database with AI generated templates and collaborative content review.
  • Triage – labeling incoming requests automatically with an industry leading taxonomy defined using a data-driven approach.
  • Agent Assist – helping your team perform at their best with contextual resolution procedures and reply suggestions for agents.
  • Automate – triggering automatic workflows and replies for simple requests that don’t need human intervention.


Discover the product’s business and technical approach:

Company description

Cleverly is a technology company applying artificial intelligence to eliminate the manual work that’s prevalent in the contact center industry.

With Cleverly, companies can add an intelligent layer to their contact center that allows them to be 30% more productive while deflecting 20% of the customer’s requests with improved customer satisfaction.

Working Cleverly means:

  • Haveing a complete and up to date knowledge database – macros, reply procedures, articles.
  • Eliminating manual tasks with smart triage and prioritization.
  • Assisting agents with the information that they need to do a great job.

Strategically automating the repetitive replies and actions.

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